This policy explains how returns and refunds work at Junior's Journey Resources. Because every product we sell is a digital file that is delivered instantly and cannot be returned once it has been downloaded, our policy is different from a store selling physical goods. Please read it before you buy.
Digital Products Are Non-Returnable
All sales of digital downloads are final. Once a file has been delivered to you, it cannot be given back, so we are not able to offer a refund simply because a resource is no longer needed or was bought by mistake. Every product page lists the grade range, the page count and what is included, and we encourage you to read it carefully before purchasing.
When We Will Refund You
We will always put things right when the problem is ours. You are entitled to a full refund if the file you received is corrupted and we cannot supply a working replacement, if you were charged more than once for the same order, or if the resource is materially different from what the product page described. Contact us and we will resolve it.
Faulty Or Incomplete Files
If a download will not open, is missing pages, or does not match its preview, tell us and we will fix it. In most cases we can send a corrected file the same working day, which solves the problem faster than a refund would. If we cannot supply a working file, you get your money back in full.
How To Request A Refund
Email support@juniorsjourneyresources.com within 30 days of your purchase with your order number and a short description of the problem. Screenshots help us diagnose a file issue quickly. We aim to reply within 24 to 48 hours, Monday to Friday.
How Refunds Are Paid
Approved refunds are returned to the original payment method. Once we process a refund, your bank or card issuer usually takes between 5 and 10 business days to post it to your account, and that part is outside our control. We will email you as soon as the refund has been sent from our side.
Duplicate Purchases
If you have accidentally bought the same resource twice, or bought a resource that is already included in a bundle you own, get in touch. We will refund the duplicate without quibble. You never need to pay twice for the same file.
Your Statutory Rights
Nothing in this policy affects your statutory rights. Where consumer law gives you a right to cancel a digital purchase, that right applies, although in many jurisdictions it ends once you begin the download and have agreed to immediate delivery.
Questions
If anything here is unclear, write to us at support@juniorsjourneyresources.com before you buy and we will answer honestly.
